Retention Call Center Agent- Δ-Π 09:00-17:00 (Marousi)

Retention consultant and customer service advisor role with the goal of providing the best possible service experience for a major client in the energy sector. The role involves retaining existing clientele, monitoring, and resolving subscriber requests in the Marousi area. The ideal candidate will have strong negotiation and communication skills, as well as a customer-centric approach and team spirit.

Requirements

• Development and implementation of strategies for recovering customers who have left
• Negotiation skills in writing and in spoken language
• Management of communication with customers through various channels
• Collaboration with sales and marketing team
• High school diploma or graduate of a Higher Education Institution
• Knowledge of the English language (B2)
• Very good knowledge of computer hardware

Benefits

• Higher than the statutory basic salary
• Productivity bonus up to 350 euros
• Paid training from experienced trainers
• Regular Work Schedule, Monday-Friday, 09:00-17:00