Platform Operations - Associate/AVP

iCapital is seeking an Associate or Assistant Vice President to join the Platform Operations team, focusing on enhancing operational scalability, driving innovation, and ensuring the delivery of exceptional support experiences to iCapital clients and partners.

Requirements

• 3-7 years of experience in a client-facing role within the finance industry
• Bachelor’s degree is required
• Experience analyzing complex technical problems, breaking them down into actionable steps and driving them toward a resolution
• Able to thrive in a fast-paced, dynamic environment, demonstrating flexibility and the ability to quickly adjust to new challenges and priorities
• Proactive team member who seeks ways to improve client satisfaction and operational efficiency, contributing positively to our team culture and client success
• Experience with support ticketing tools and a strong foundation in technical troubleshooting with the ability to take a patient and client-centric approach to delivering technical and platform support
• Strong verbal and written interpersonal skills with the ability to explain complex concepts to clients and internal parties with limited knowledge of the topic
• Able to convey complex concepts clearly and concisely to a diverse audience

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Parental Leave
• Subsidized Healthcare