Helpdesk Support Specialist/Junior Systems Administrator

ICE Consulting is a leading Managed IT Services provider seeking a Helpdesk Support Specialist/Junior Systems Administrator to join their dynamic team. The role involves working autonomously and within small teams to establish, diagnose, repair, maintain, and upgrade hardware and computer systems.

Requirements

• A minimum of 4 years of hands-on experience in a relevant position
• A Bachelor’s degree in Computer Science or a related field
• Proficient in providing support for MacBook systems
• Strong knowledge of Windows 7 and more recent versions
• Experience with mobile device support
• Solid background in desktop support and customer service
• Familiarity with Mobile Device Management (MDM) solutions
• Experience with Single Sign-On (SSO) and Multi-Factor Authentication (MFA) tools
• Proficiency with Windows Server 2008 and newer
• Experience with hosted services including Gmail and Office 365
• Knowledge of security software such as Symantec and ESET Antivirus
• Experience with printing services and management
• Familiarity with Group Policy Objects (GPOs)
• Experience with VERITAS Backup Executive for data backup
• Knowledge of hosted VoIP service providers
• Ability to produce clear, concise, and well-organized documentation

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship