Manager of Implementation

The Manager of Implementation will lead a team of trainers/consultants to ensure growth and development, meet implementation expectations of clients, and aid in creating a culture of excellence and accountability.

Requirements

• Employee Utilization & Productivity: Optimize team member utilization and productivity through strategic planning and resource management.
• Performance Management: Oversee employee performance, providing feedback and development opportunities to enhance skills and meet organizational goals.
• Client Satisfaction: Ensure high levels of client satisfaction by managing expectations, addressing concerns, and delivering successful implementations.
• Quality Improvement: Drive continuous quality improvement initiatives to enhance service delivery and operational efficiency.
• Process Development: Develop and refine processes to streamline implementation and improve team effectiveness.
• Attrition Management: Implement strategies to manage and reduce employee attrition, fostering a stable and motivated workforce.

Benefits

• Competitive pay
• Robust benefits
• Professional development opportunities
• Meaningful work
• Flexibility
• Company that gives back