Technical Engineer 1
iCrossingDallas, Texas, United States • Louisville, Kentucky, United States
Posted March 25, 2026
Full Time
About the Company
Homecare Homebase is a market leader in healthcare software development providing mobile cloud-based solutions for clinical, operational, and financial improvement of home-based care throughout the United States.
Job Description
The Technical Engineer 1 works in a team environment and is responsible for customer incident resolution, including problem analysis and correction, data correction, and creation of Knowledge Base Articles. The role involves leveraging automation to promote customer self-resolution of issues and enabling self-healing capabilities within the software stack.
Requirements
- Bachelor's degree in computer science, Engineering, or Business preferred
- Proficiency with T-SQL querying/programming required
- Familiarity with C#, Java or similar procedural or object-oriented programming
- Knowledge of Ansible Automation Platform, Splunk, Prometheus, Kubernetes, PowerShell, Microsoft Azure, and ServiceNow is a plus
- Problem solving capabilities a must
- Proficient at analyzing data
- Eagerness for learning, particularly around automation and AI-enabled tools
- Teamwork and ability to work effectively with others a must
- Understanding of software development processes; knowledge of Agile a plus
- Ability to work with moderate supervision
- Ability and willingness to research functionality and design considerations
- Healthcare software experience is a plus
Benefits
- Meaningful work
- Leaders who care
- Flexibility
- A company that gives back
