Technical Engineer 1

Technical Engineer 1 responsible for customer incident resolution, problem analysis, and correction in a team environment.

Requirements

• Identifying application behavior where it differs from design specifications
• Utilize, develop and maintain Knowledge Base articles for widespread team use
• Triage and answer questions related to work routed to the Tier 3 Team
• Keep support teams aware of problem trends through analysis and reporting
• Reproduce and troubleshoot issues
• Resolve customer issues through data corrections and defect resolution
• Leverage automation to promote customer self-resolution of issues and enable self-healing capabilities within the software stack
• Effectively work and communicate with both internal groups and external customers
• Work to meet individual and team metrics and goals
• Additional responsibilities as assigned

Benefits

• Competitive pay
• Robust benefits
• Professional development opportunities
• Meaningful work
• Leaders who care
• Flexibility
• A company that gives back