Mortgage Operations Supervisor

We are seeking a dedicated and experienced Mortgage Operations Supervisor to oversee daily operations for the retail & broker channel, ensuring compliance, high-quality mortgage processing, and strong broker relationships.

Requirements

• Supervise and support mortgage operations staff
• Monitor pipeline reports to ensure SLAs, rate lock expirations, and closing deadlines are met
• Ensure compliance with federal, state, and investor guidelines
• Monitor workflow and implement process improvements
• Provide training, coaching, and performance feedback to team members
• Maintain relationships with appraisal management companies and independent appraisers
• Collaborate with internal and external stakeholders to facilitate smooth loan processing
• Address and resolve escalated and complex issues

Benefits

• Paid time off
• 401k matching
• Retirement plan
• Relocation assistance