Service Delivery Manager

Service Delivery Manager role at IDEMIA, maximizing customer satisfaction and business value through maintenance strategy definition, customer service KPI monitoring, and crisis management.

Requirements

• At least 5 years of client-facing experience in service delivery, maintenance management, or technical support operations.
• Proven experience managing high-severity incidents, system outages, and complex technical issues in a fast-paced environment.
• Strong ability to handle business-critical operations, with confidence in driving crisis management, resolution plans, and stakeholder communication.
• Experience in defining and improving maintenance strategies, including support organization, software updates, and service performance monitoring.
• Able to work independently while managing customer expectations, coordinating internal teams, and coaching junior team members.

Benefits

• Career growth opportunities
• Diverse and inclusive work environment
• Cutting-edge technology expertise