Design Research Lead

We are looking for a Design Research Lead to shape, craft, and engage in research activities across multiple programs in one of IDEO’s fastest growing studios. This role is dedicated to large-scale client relationships and strategic programs in the media, entertainment, and technology space.

Requirements

• Direct experience developing products, services, and experiences in digital media and entertainment, specifically in gaming, interactive entertainment, and emerging technologies
• Have an understanding of how entertainment businesses work and interest in media consumption trends and consumer behavior
• Direct experience conducting research with a variety of fandoms / fan communities
• Have 5-7 years of design/UX research, writing, or adjacent career experiences (e.g. journalism, content strategy, interaction design), or relevant lived experiences
• Depth in all qualitative methods, including ethnographic observation, interviews, diary studies, prototyping, etc.
• Are comfortable and conversant in best practices for quantitative methods, such as social media analysis, surveys, analytics, A/B or multivariate testing, and are eager to learn more
• Have global research experience working with diverse communities both domestically and internationally
• Have played a hands-on role in helping turn insights into tangible products other designed outcomes (we’re looking for more than decks and research reports)
• Have knowledge of, and experience with, inclusive research practices
• Have exceptional written communication and storytelling skills, especially to clients unfamiliar with design research
• Have a point of view on the role of new AI technologies and tools in the research process

Benefits

• Paid equitably, regardless of gender identity or race/ethnicity/cultural identity
• Employee benefits
• Flexible work
• Space, people, and snacks at IDEO SF or ChIDEO
• Travel to one of our studios for periodic in-person collaboration