Field Support Representative Diagnostics will work collaboratively with an internal team to develop strategies and maintain customer accounts through education and other customer-centric solutions.
Requirements
- 3+ years of experience working in a veterinary practice or similar work experience
- Familiarity with IDEXX products
- Valid driver's license and acceptable driving record required
- Residency in the San Diego South area and willingness to travel within this territory and occasionally outside of this territory as needed
- Ability to build and maintain relationships to gain confidence and trust from others
- Strong communication and ability to collaborate with customers, management, and peers
- Planning and prioritization skills, to make quality, timely decisions
- Effective listening skills, to discover customer needs and adapt your approach and demeanor to different situations
- Comfort learning and using technology such as computers, tablets and smart phones (computer networking experience is a plus)
- Ability to perform the physical aspects of the role, including extending and reaching with hands and arms, using hands and fingers to handle, squeeze, twist and manipulate objects, controls and tools; plus, occasionally climbing, balancing, bending, stooping, kneeling or crouching; and lifting, moving, and carrying up to 60 pounds
- Specific vision abilities including close vision, color vision, depth perception, and the ability to adjust focus
- Hearing acuity sufficient to effectively communicate with customers and employees via telephone and in person
- Ability to effectively communicate in English with customers and team members
- Ability to travel and work within assigned area, drive car for extended periods, and work and/or have contact with animals
Benefits
- Hourly rates targeting $30 -$35 per hour, based on experience
- Opportunity for annual cash bonus
- Health / Dental / Vision Benefits day-one
- 5% matching 401k
- On-the-job training and career advancement opportunities
- Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, foundation donation matching, company car and more
