Supervisor Customer Support - Veterinary Software
IDEXXFrisco, Texas, United States
Posted March 12, 2026
Full Time
About the Company
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
Job Description
IDEXX is seeking a front line leader for their Supervisor Customer Support Leader position to lead a team of global agents and support the frontline support team.
Requirements
- Lead and empower a high-performing support team across multiple tiers
- Drive team development through structured coaching, performance reviews, and personal development planning
- Oversee onboarding, induction, and training of new team members
- Manage daily shift operations, including rostering, ticket queue oversight, and customer escalations
- Represent the support team in cross-functional initiatives, product rollouts, and process improvement efforts
Benefits
- Salary package up to $75K
- Opportunity for annual cash bonus
- Health / Dental / Vision Benefits Day-One
- 5% matching 401k
- On the job training and career advancement opportunities
