Customer Service Representative
IEWCPhoenix, Arizona, United States
Posted September 12, 2024
Full Time
About the Company
IEWC is an employee‑owned global supplier that delivers comprehensive supply chain and logistics solutions for wire, cable, and wire‑management products, supporting sectors such as manufacturing, infrastructure, telecommunications, broadcast, and professional audio‑visual. With over 60 years of experience and nearly 30 locations across 11 countries, the company serves customers in 96 markets, offering distribution, engineering solutions, OEM services, and sub‑assembly expertise. IEWC distinguishes itself through a culture that prioritizes employee empowerment, customer‑centric growth, and adherence to core values that foster professional development and community impact. The firm’s long‑standing reputation as a trusted partner is built on reliability, innovation, and a commitment to delivering value that drives profitable outcomes for both the company and its clients.
Job Description
The Customer Service Representative is responsible for providing best in class support for IEWC customers, managing customer orders, inquiries, and transactions, and collaborating with internal partners to meet daily customer needs.
Requirements
- Manage customer orders timely and to the highest level of accuracy
- Respond to all customer inquiries with sense of urgency and first contact resolution
- Work independently with minimal supervision in a fast-paced environment
- Contribute to process efficiency and customer experience continuous improvement efforts
- Resolve product or service problems by clarifying customer complaint, determining the cause of the problem, and providing customer with best solution
- Work in SAP, Microsoft Word, and Excel
- Proactively collaborate with other team members to provide support and share information
- Maintain and enhance technical competency and customer service skills
Benefits
- 401k Matching
- Tuition Reimbursement
- Relocation Assistance