Customer Service Representative
IEWCPhoenix, Arizona, United States
Posted May 21, 2024
Full Time
About the Company
IEWC is an employee‑owned global supplier that delivers comprehensive supply chain and logistics solutions for wire, cable, and wire‑management products, supporting sectors such as manufacturing, infrastructure, telecommunications, broadcast, and professional audio‑visual. With over 60 years of experience and nearly 30 locations across 11 countries, the company serves customers in 96 markets, offering distribution, engineering solutions, OEM services, and sub‑assembly expertise. IEWC distinguishes itself through a culture that prioritizes employee empowerment, customer‑centric growth, and adherence to core values that foster professional development and community impact. The firm’s long‑standing reputation as a trusted partner is built on reliability, innovation, and a commitment to delivering value that drives profitable outcomes for both the company and its clients.
Job Description
The Customer Service Representative is responsible for providing best in class support for IEWC customers, managing customer orders, and resolving product or service problems.
Requirements
- Associates degree or 2+ years of customer service or equivalent job-related experience
- Strong verbal, listening and written communication skills
- Working knowledge of Microsoft Office and Excel
- Ability to work in Windows environment and learn multiple computer applications (SAP, Onenote, Outlook)
- Ability to conduct problem solving in day-to-day operations
- Strong time management, multi-tasking and organizational skills
- Ability to work under pressure and to make decisions autonomously
- Strong attention to detail in a highly dynamic and changing environment
- Ability to apply critical thinking and analyze information
Benefits
- Paid time off
- 401k matching
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance