Customer Service Representative- CSC (LegallyBlind/Visually Impaired candidates encouraged to apply
IFB SolutionsWinston-Salem, North Carolina, United States
Posted February 2, 2026
14 - 14
Full Time
About the Company
IFB Solutions, a nonprofit founded in 1936, is the largest employer of blind and visually impaired individuals in the United States, offering comprehensive employment, training, and support services. The organization operates manufacturing plants in Winston‑Salem, Asheville, and Little Rock, as well as a network of over 40 office‑supply stores and optical centers nationwide, creating inclusive work environments and accessible products. Through its IFB Solutions Foundation, the company funds employee development and community initiatives, such as the Community Low Vision Centers in North Carolina and Arkansas and the Tracy’s Little Red Schoolhouse in Winston‑Salem. By combining industry‑leading manufacturing, retail, and educational outreach, IFB Solutions uniquely champions workforce inclusion and empowerment for people with visual impairments.
Job Description
Customer Service Representative assists callers on behalf of Ohio’s government agencies, providing excellent service through phone calls and emails, and maintaining accurate records of customer interactions and services.
Requirements
- Provide excellent service to customers and partners through phone calls and emails
- Assist in meeting customer service goals and service level agreements
- Maintain accurate records of customer interactions and services
- Utilize reference materials to assist in resolving any inquiries
- Maintain the strictest confidentiality and privacy of customer and agency information
