Customer Service Representative- Maximus Athens, TX (legally blind applicants encouraged)
IFB SolutionsWinston-Salem, North Carolina, United States
Posted January 20, 2026
14 - 14
Full Time
About the Company
IFB Solutions, a nonprofit founded in 1936, is the largest employer of blind and visually impaired individuals in the United States, offering comprehensive employment, training, and support services. The organization operates manufacturing plants in Winston‑Salem, Asheville, and Little Rock, as well as a network of over 40 office‑supply stores and optical centers nationwide, creating inclusive work environments and accessible products. Through its IFB Solutions Foundation, the company funds employee development and community initiatives, such as the Community Low Vision Centers in North Carolina and Arkansas and the Tracy’s Little Red Schoolhouse in Winston‑Salem. By combining industry‑leading manufacturing, retail, and educational outreach, IFB Solutions uniquely champions workforce inclusion and empowerment for people with visual impairments.
Job Description
The person in this position is responsible for receiving, processing and responding to inbound calls and emails originated by customers, vendors, corporate, and other entities, providing accurate information regarding processes and procedures.
Requirements
- Excellent customer service skills and desire to serve as customer advocate
- Excellent written and verbal communication skills
- Ability to work independently and adjust to changing priorities and demands
- Proven analytical and problem-solving skills
- Detail oriented and ability to work well under pressure
- Ability to listen to internal and external customers and communicate with all levels of the organization
- Self-motivated and positive interpersonal skills
