Customer Service Representative- NC Department of Vital Statistics
IFB SolutionsWinston-Salem, North Carolina, United States
Posted April 8, 2026
18 - 18
Full Time
About the Company
IFB Solutions, a nonprofit founded in 1936, is the largest employer of blind and visually impaired individuals in the United States, offering comprehensive employment, training, and support services. The organization operates manufacturing plants in Winston‑Salem, Asheville, and Little Rock, as well as a network of over 40 office‑supply stores and optical centers nationwide, creating inclusive work environments and accessible products. Through its IFB Solutions Foundation, the company funds employee development and community initiatives, such as the Community Low Vision Centers in North Carolina and Arkansas and the Tracy’s Little Red Schoolhouse in Winston‑Salem. By combining industry‑leading manufacturing, retail, and educational outreach, IFB Solutions uniquely champions workforce inclusion and empowerment for people with visual impairments.
Job Description
The Customer Service Representative is responsible for supporting the NC Department of Vital Statistics via customer support work-types for help desk and call center, including troubleshooting systems, providing technical assistance, and answering frequently asked questions.
Requirements
- Assist business partners with technical and system support
- Troubleshoot systems and provide technical assistance
- Assist individuals with certificate orders
- Answer frequently asked questions
- Assist with application requirements
