Customer Care Professional - Soft Sales
IFB SolutionsWinston-Salem, North Carolina, United States
Posted January 22, 2026
14 - 14
Full Time
About the Company
IFB Solutions, a nonprofit founded in 1936, is the largest employer of blind and visually impaired individuals in the United States, offering comprehensive employment, training, and support services. The organization operates manufacturing plants in Winston‑Salem, Asheville, and Little Rock, as well as a network of over 40 office‑supply stores and optical centers nationwide, creating inclusive work environments and accessible products. Through its IFB Solutions Foundation, the company funds employee development and community initiatives, such as the Community Low Vision Centers in North Carolina and Arkansas and the Tracy’s Little Red Schoolhouse in Winston‑Salem. By combining industry‑leading manufacturing, retail, and educational outreach, IFB Solutions uniquely champions workforce inclusion and empowerment for people with visual impairments.
Job Description
The Customer Care Professional supports a remote contact center environment by responding to inquiries, resolving issues, and educating customers across multiple communication channels.
Requirements
- Excellent customer service skills
- Strong ability to listen and recommend solutions
- Basic understanding of sales techniques
- Proficient in Microsoft Office and CRM systems
- Bilingual (English/Spanish) communications skills are a plus
Benefits
- Not specified
