Head of CRM

We are looking for a Head of CRM to take ownership of engagement and retention strategy across multiple global markets. This is a leadership role that combines strategic vision with operational excellence, driving performance through data, processes, and team enablement.

Requirements

• CRM Expertise: 5–7+ years of experience in CRM, with a strong background in.com markets and high-volume player databases.
• Data Fluency: Advanced knowledge of CRM metrics, segmentation, predictive modeling, A/B testing, and performance analytics.
• Enablement Mindset: Experience building frameworks that empower teams to act independently on insights.
• Leadership Experience: Proven ability to lead large, geographically distributed teams of 20+ people, set a clear vision, and develop talent.
• Agility & Ownership: Proactive, hands-on, and accountable, with a strong drive for continuous improvement.
• Communication Skills: Able to present strategies and insights clearly to technical and non-technical audiences.
• Efficiency-Driven: Strong background in process design and scalable CRM operating models.
• Language proficiency: at least upper-intermediate level of English.

Benefits

• Competitive compensation package
• Relocation support to Cyprus if required
• Career development opportunities in a data-driven, high-growth organization
• Collaborative, international team culture with emphasis on performance and innovation