Customer Support Executive

We're looking for a Customer Support Executive who will be responsible for assisting customers with inquiries, resolving complaints, processing sales orders, managing subscriptions, and ensuring the CRM database is kept up to date with accurate customer information.

Requirements

• Previous experience in customer service, sales order processing, or subscription management
• A degree qualification is desired but not essential
• Experience using CRM software or customer management tools
• Strong verbal and written communication skills
• Ability to work efficiently in a fast-paced environment, managing multiple priorities
• Detail-oriented with a strong ability to maintain accuracy when processing orders and updating databases
• Proactive and self-motivated with a focus on customer satisfaction
• Ability to handle difficult customer situations with professionalism and empathy
• Basic computer skills, including proficiency with Microsoft Office and CRM tools

Benefits

• Market leading pension
• Bonus scheme
• Ability to buy and sell annual leave
• Generous medical insurance package