Manager, Residential Solar Customer Operations

Manager, Residential Solar Customer Operations responsible for leading a fast-paced, customer-focused operations team and driving department performance.

Requirements

• 5+ years of experience in customer operations, customer service, or a related field
• 2+ years of people leadership experience
• Experience in residential solar or a related energy/utility industry required
• Experience working with third-party or nearshore teams strongly preferred
• Experience with workforce management, forecasting, or service operations preferred

Benefits

• Comprehensive coverage including medical, dental, vision, and employer health savings account contributions
• Robust support through Headspace and free mental healthcare visits
• Extensive assistance with Maven, paid family and caregiver leave, and fertility, adoption, and surrogacy services
• Strong financial foundation with a 401(k) plan, company match, and access to financial wellbeing tools
• Paid time off, tuition reimbursement, paid leaves, employee hardship fund, and a wide range of additional perks