Manager, Residential Solar Customer Operations responsible for leading a fast-paced, customer-focused operations team and driving department performance.
Requirements
- 5+ years of experience in customer operations, customer service, or a related field
- 2+ years of people leadership experience
- Experience in residential solar or a related energy/utility industry required
- Experience working with third-party or nearshore teams strongly preferred
- Experience with workforce management, forecasting, or service operations preferred
Benefits
- Comprehensive coverage including medical, dental, vision, and employer health savings account contributions
- Robust support through Headspace and free mental healthcare visits
- Extensive assistance with Maven, paid family and caregiver leave, and fertility, adoption, and surrogacy services
- Strong financial foundation with a 401(k) plan, company match, and access to financial wellbeing tools
- Paid time off, tuition reimbursement, paid leaves, employee hardship fund, and a wide range of additional perks