Call Center Supervisor Hybrid

Call Center Supervisors lead, coach and develop teams of licensed agents, providing support within the call center. They assist in hiring and training employees, monitoring and driving sales/compliance performance, and resolving operational issues.

Requirements

• Minimum 1-year proven leadership experience in a call center, agency, brokerage, field sales environment, or similar supervisory position – Required.
• Experience in Under 65 – Health, Dental, Vision and other Ancillary sales – Strongly preferred.
• Ability to work in fast-paced environment and prioritize duties appropriately.
• Exceptional interpersonal skills and communication skills (face to face and through the written word)
• Proficient in MS Word, Excel, Email, and Instant Message programs.
• Results oriented, motivated individual with a focus on achieving sales success.
• Excellent leadership, time management, and organizational skills
• Excellent customer service and sales skills.
• Approachable and visible, and provides clear, consistent, timely, respectful communications.
• Ability to work with limited supervision following procedural guidelines.
• Ability to coach, develop and inspire others to achieve higher levels of success.
• Understanding of appropriate business etiquette and demeanor consistent with professional behavior and business communications.
• Ability to work in and be supportive of a team environment while managing personal goals.
• Holds self and others accountable and pursues excellence.
• Knowledge of performance evaluations procedures.