Front Desk Agent/フロントデスクエージェント
IHGJapan
Posted March 17, 2026
Full Time
About the Company
IHG Hotels & Resorts is a global hospitality company with 19 hotel brands across luxury, premium, and essentials segments.
Job Description
The Front Desk Agent is responsible for creating a positive first impression and supporting a comfortable stay for guests, including check-in and check-out processes, providing benefits and recognition, and responding to guest requests.
Requirements
- Report directly to and communicate with the Front Office Manager
- Provide IHG One Rewards and InterContinental Ambassador benefits and recognition
- Maintain profiles and information of VIPs and regular guests
- Conduct check-in and check-out processes according to brand standards
- Achieve monthly upselling targets
- Meet monthly IHG One Rewards enrollment targets
- Respond to guest and inter-departmental inquiries
- Accurately process cash and credit card transactions
Benefits
- IHG One Rewards
- InterContinental Ambassador benefits
- Uniform and appearance standards
- Service recovery gestures
