IT HelpDesk Specialist
iHorizonsCairo, Cairo, Egypt
Posted April 1, 2026
Full Time
About the Company
iHorizons is a leading provider of business solutions and technology services in MENA and emerging markets. Specializing in digital transformation, artificial intelligence, and enterprise resource planning, the company helps organizations enhance customer experiences and operational efficiencies. With a focus on Arabic language technologies and IT consulting, iHorizons offers comprehensive software development, managed operations, and cloud infrastructure services to drive innovation and growth.
Job Description
This is a full time remote job for an IT HelpDesk Specialist to provide helpdesk support for business users and be the single point of contact between the technical support teams and the customers.
Requirements
- Bachelor's Degree in Information Systems / Computer Science / Programming Diploma or related majors.
- Knowledge of ITIL methodologies (ITIL Foundation level) preferred.
- Fresh Graduate/ 0 to 3 years of experience in customer service.
- Prior experience in IT Service Management Ticketing tools and process is preferable.
Benefits
- Full-time job
