IT Helpdesk Specialist - Damietta
Misr Technology ServicesCairo, Cairo, Egypt
Posted May 14, 2026
Full Time
About the Company
Misr Technology Services (MTS) is an Egyptian joint stock company focused on providing customs-related technology solutions. MTS operates the NAFEZA System, a comprehensive platform that automates import/export processes through a 'Single Window' concept, offering secure electronic data submission and online services for trade communities. The company also provides logistics, systems integration, and various information systems to support ports, control agencies, and businesses.
Job Description
Helpdesk Specialist provides technical assistance, answers queries, and offers advice on basic technical issues. They must have good technical knowledge, communicate effectively, and be customer-oriented.
Requirements
- BSc/BA in IT, Computer Science or relevant field or equivalent years of hands-on experience
- At least 3 years of experience
- Above average knowledge of networking protocols, especially TCP/IP
- Proven experience as a help desk specialist or other customer support role
- Proficiency in English
- CompTIA A+
- ITIL Foundation
- Microsoft Certified Solutions Associate on Windows 10
- Excellent communication skills at all levels in the company
