IT Helpdesk Specialist - Alex Office
Misr Technology ServicesAlexandria, Alexandria, Egypt
Posted March 30, 2026
Full Time
About the Company
Misr Technology Services (MTS) is an Egyptian joint stock company focused on providing customs-related technology solutions. MTS operates the NAFEZA System, a comprehensive platform that automates import/export processes through a 'Single Window' concept, offering secure electronic data submission and online services for trade communities. The company also provides logistics, systems integration, and various information systems to support ports, control agencies, and businesses.
Job Description
Helpdesk Specialist provides fast and useful technical assistance on computer systems, answers queries on basic technical issues, and offers advice to solve them.
Requirements
- BSc/BA in IT, Computer Science or relevant field or equivalent years of hands-on experience
- At least 3 years of experience
- Above average knowledge of networking protocols, especially TCP/IP
- Proven experience as a help desk specialist or other customer support role
- Good understanding of computer systems, mobile devices and other tech products
- Good knowledge of Microsoft Excel, Word and PowerPoint
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Having a good knowledge of CompTIA A+, ITIL Foundation, and Microsoft Certified Solutions Associate on Windows 10
