Customer Support Coordinator
II-VI Aerospace & DefenseOregon, United States
Posted February 6, 2026
Full Time
About the Company
Coherent is a global leader in lasers, engineered materials and networking components, with a comprehensive career development platform and competitive compensation program.
Job Description
Customer Support Coordinator at Coherent Laser Systems and Measurement. Responsibilities include receiving customer requests, processing returns, servicing and exchanges, and reconciling orders. Requires strong knowledge of Service Repair, RMA fulfillment processes, and experience with Oracle and Salesforce CRM.
Requirements
- Minimum of 5 years of experience in Customer Service and Sales Support organization
- Strong knowledge of Service Repair, RMA fulfillment processes
- Oracle and Salesforce CRM experience preferred
- Proven Communication skills required
- Demonstrated ability to problem solve and complete tasks in a timely manner
- Must be Detail oriented and organized
- Exudes a professional presence and position
- Knowledge of reporting and dashboards is a plus
- Experience with international shipping methods, terms and exporting orders
- Experience with MS Office (Word, Excel, Outlook, etc.)
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
