Customer Support Coordinator

Coherent Laser Systems and Measurement (LSM) is seeking a Customer Support Coordinator to provide customer service and sales support to global customers. The ideal candidate will have a minimum of 5 years of experience in customer service and sales support, with strong knowledge of service repair and RMA fulfillment processes.

Requirements

• Receives customer requests and prepares documents/trouble tickets in the Salesforce CRM system
• Process sales and service order bookings and RMA's for replacements and depot repair orders
• Update databases with status of return material issues
• Reconcile and audit orders to customer contracts / purchase orders
• Enter and book sales and service orders in the global Oracle ERP System
• Interface with customers, sales and other departments to address and resolve issues related to service bookings and customer satisfaction
• Manage and resolve backlog issues including order hold release, product configuration issues, item number discrepancies and purchase order requirements
• Provide month end and quarter end support as needed to achieve corporate goals

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401k Matching
• Paid Time Off
• Life Insurance