IT Technician -Healthcare sector

iKnowHow Group is seeking a skilled and motivated Medical Consultant to join its support team. The role is essential in ensuring seamless functionality with the company's software products. The successful candidate will provide first- and second-line support, diagnose and resolve software issues, and collaborate with developers and system administrators to resolve complex issues.

Requirements

• Provide first- and second-line support for software applications
• Diagnose and resolve software issues
• Document issues and solutions in a clear and structured manner
• Guide users on the correct use of software systems
• Assist with onboarding of new staff
• Monitor system performance
• Assist with software updates and configuration changes
• Perform routine system checks
• Escalate unresolved problems
• Collaborate in testing new software releases
• Maintain accurate support logs and knowledge-base articles
• Prepare reports on recurring issues and propose improvements

Benefits

• Private health insurance plan
• Career development and growth opportunities
• Continuous training via personalized seminars
• An attractive salary package