The ECM Case Manager - Care Coordinator is responsible for assessing the strengths and needs of clients enrolled in the Permanent Supportive Housing (PSH) program, linking clients with appropriate resources, and monitoring progress toward the goals established in those plans. The role requires providing trauma-informed care, practicing active listening, and supporting client engagement.
Requirements
- Maintain a caseload of up to 35+ individuals, providing consistent and individualized case management support.
- Collaborate with Care Team members—including Care Coordinators, primary care physicians, and other healthcare providers—to ensure integrated, client-centered care.
- Connect ECM members to essential social services and supports, such as transportation, food assistance, and behavioral health resources.
- Coordinate discharge planning by working closely with hospital staff to ensure smooth transitions of care and continuity of support post-discharge.
- Develop comprehensive service plans by evaluating household needs, setting measurable goals, and conducting regular reassessments to ensure progress and relevancy.
- Conduct regular client engagement, including home visits, room checks, house meetings, and wellness checks for clients in both Micro-Communities and scattered-site housing.
- Support income generation efforts by ensuring clients are actively engaged in job searches, benefits applications, skill-building programs, or other employment-related activities.
- Advocate for clients by attending appointments when necessary and supporting their access to housing, healthcare, education, and emotional wellbeing resources.
- Coordinate transportation for client appointments when deemed necessary to remove barriers to access.
- Encourage participation in life skills programming, therapeutic interventions, and community activities that promote independence and personal growth.
- Ensure housing habitability standards are met through routine inspections for cleanliness, safety, and compliance with local housing regulations.
- Identify and connect clients with appropriate community-based services and resources that meet their evolving needs.
- Ensure medical coverage by connecting each household member to health insurance and a primary care provider.
- Participate in regular supervision sessions (individual and team) to review client progress, develop service strategies, and enhance program implementation.
- Collaborate with Housing Specialists and internal departments at Illumination Foundation to ensure clients successfully retain permanent housing.
- Provide emotional and logistical support to clients during move-ins, including preparation of supplies and conducting supportive check-ins throughout the transition
- Assist with annual recertification, guiding clients through documentation gathering, form submission, and adherence to program requirements.
- Maintain accurate, timely documentation of all client interactions and services in the Homeless Management Information System (HMIS) and internal EMR (KIPU), ensuring compliance with reporting and privacy standards.
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- AD&D Insurance
- LTD Insurance
- Employee Assistance Program
- Professional Development Reimbursement
- 401K with Company Matching
- 10 days vacation PTO/year
- 6 days sick PTO/year
- 10 days holiday PTO/year
- Potential eligibility for the Public Service Loan Forgiveness Program (PSFL) for federally qualified loans
