Site Reliability Engineer - Data Services

Site Reliability Engineer - Data Services is a role at iManage that involves ensuring data durability, optimizing query performance, and managing stateful storage upgrades. The engineer will work closely with customers who hold high expectations for the stewardship of sensitive data and participate in architectural and design discussions to shape a scalable and resilient platform. The role requires a strong focus on reliability and sustainability in a cloud-native world, with a specific focus on the reliability and evolution of iManage's core data services, including MariaDB, MaxScale, and Elasticsearch.

Requirements

• Eliminating TOIL through automation and software development.
• Partnering productively and cross-functionally with application teams and other internal stakeholders.
• Creating a modern, cloud-native platform that is resilient, cost effective, and secure by default.
• Scaling and tuning high-availability data clusters (MariaDB, MaxScale, Elasticsearch) in a Kubernetes environment.
• Maintaining the freshness and utility of our platform services.
• Improving the security posture of our products.
• Writing / designing automation, orchestration, observability, and disaster readiness into our products.
• Coordinating and participating in production support and on-call rotations.
• Leading incident management efforts and post-incident retrospectives.

Benefits

• Market competitive salary applied through a consistent process, equitable for all our employees, and regularly reviewed based on industry data.
• Annual performance-based bonus.
• Comprehensive Health/Vision/Dental/Life Insurance.
• Registered Retirement Savings Plan with a company match up to 5%.
• Enhanced leave for expecting parents; 20 weeks 100% paid for primary leave, and 10 weeks 100% paid for secondary leave.
• Flexible time off policy.
• Multiple company wellness days each year to prioritize mental health and well-being.
• Access to RethinkCare, a global behavioral health platform that enhances personal well-being, strengthens professional resilience, and empowers parental success through expert-led training and resources.