Strategic Account Manager, EMEA Law

We offer a flexible working policy that supports a healthy balance between personal and professional well-being. This role requires in-office presence on Tuesdays & Thursdays to collaborate, connect, and learn from peers - while also maintaining the flexibility for meaningful work-life balance.

Requirements

• 8+ years of experience in strategic account management, customer success, or consultative sales within enterprise SaaS or legal technology
• Deep experience managing renewals, expansions, and commercial negotiations with large EMEA law firms
• A demonstrated track record of protecting and growing NRR across complex, multi-stakeholder enterprise accounts
• A consultative, relationship-first approach — equally comfortable in a boardroom with Managing Partners and in a whiteboard session with IT, Innovation, Knowledge Management leaders
• Experience guiding enterprise clients through technology adoption journeys, cloud migrations, or digital transformation programmes
• Proven ability to run structured client success programmes including QBRs, go-live transitions, roadmap engagements, and adoption workshops
• Familiarity with partner-led delivery models and the ability to coordinate across internal teams and external partners to deliver client outcomes
• Strong commercial acumen — you understand the levers that drive retention and expansion, and you build account plans accordingly
• Excellent communication and executive presence — you present with confidence to senior audiences and adapt your style across technical and non-technical stakeholders
• CRM discipline and forecasting accuracy — you keep a clean book and you flag risk early

Benefits

• market leading salary
• annual performance-based bonus
• enhanced parental leave
• matching pension contribution
• BUPA private medical insurance & a Simplyhealth cash plan
• Group life cover
• flexible time off policy
• wellness days
• access to RethinkCare