Contact Center Agent
Immersion Consulting, LLCPennsylvania, United States
Posted March 26, 2026
Full Time
About the Company
Immersion Consulting delivers high-quality contact center support for commercial financial services clients.
Job Description
Contact Center Agent serving as the first point of contact for customers and internal partners, handling routine inquiries and service requests across phone and digital channels.
Requirements
- Respond to inbound calls and digital inquiries related to account servicing and general support
- Provide clear, accurate information using approved resources and workflows
- Accurately document all customer interactions in contact center systems