Contact Center Agent
Immersion Consulting, LLCAnnapolis, Maryland, United States
Posted March 25, 2026
Full Time
About the Company
Deliver meaningful work that makes a real impact by supporting Federal agencies with high-quality customer experience, operational excellence, and innovative problem-solving.
Job Description
Deliver meaningful work that makes a real impact by providing timely, accurate, and customer-focused assistance to Federal annuitants during Open Season and throughout Pre- and Post-Open Season periods.
Requirements
- Answer inbound calls and respond to customer inquiries related to FEHB, PSHB, and FEDVIP programs.
- Process address changes, enrollment changes, cancellation/suspension requests, and other Open Season transactions.
- Use IVR, web chat, email, and other technology solutions to support customer interactions.
Benefits
- Generous Paid Time Off
- 401k Matching