Contact Center Workforce Management Analyst
Immersion Consulting, LLCPennsylvania, United States
Posted March 26, 2026
Full Time
About the Company
Immersion Consulting delivers high-quality contact center support for commercial financial services clients.
Job Description
The Workforce Management Analyst supports contact center operations by assisting with scheduling, staffing coordination, and performance monitoring, ensuring the right resources are in place to meet service level expectations.
Requirements
- Scheduling & Staffing Support
- Real-Time Monitoring
- Reporting & Data Analysis
- Forecasting Support
- Collaboration
Benefits
- 401k Matching
- Retirement Plan
- Generous Paid Time Off
