Senior Customer Success Manager - Federal

Immersive Labs is the leader in people-centric cyber resilience, offering a SaaS platform to continuously assess, build, and prove cyber capabilities through real-life simulations. As a Senior Customer Success Manager, you will develop strategic partnerships with Federal/Military customers, ensuring effective onboarding, training, and success.

Requirements

• 6+ years of experience in customer success management, account management, or equivalent within a SaaS environment
• Experience working with & managing relationships at federal agencies, military branches and/or civilian municipalities
• Exceptional planning and communication skills
• Stellar presentation skills, client management, and written communication skills
• Experience in implementing customer solutions
• Experience in project management with a proven track record of managing multiple projects to completion, along with excellent planning and organizational skills
• Ability to maintain a high-valued outcome-based relationship with an eclectic customer profile base
• Willing to travel periodically based on the business and project's needs
• Experience in cybersecurity is a plus
• Active security clearance is a plus but not required

Benefits

• Prosper in our success with share options, and rewards for doing great work and living our values
• Look after you and your family with health, dental, and disability insurance, fully paid sick leave, and mental health support
• Save for the future with a 401K match of up to 5% – effective immediately
• 33 holiday days plus two volunteering days, 12 weeks enhanced parental leave, and your birthday off.
• Flexible and remote working, so you can work when and where you work best
• Career and learning development through the platform and our Learn Anything fund