Senior Enterprise Customer Success Manager (German Speaking) - Remote within UK or Germany

Immersive One is hiring a Senior Enterprise Customer Success Manager (German Speaking) to partner with customers in Germany to provide world-class onboarding and enablement experiences. The ideal candidate will have proven experience in customer success, account management, or equivalent within a SaaS environment and fluent German language skills.

Requirements

• Proven years experience in senior Customer Success, account management, or equivalent within a SaaS environment
• Experience in Cybersecurity or Cyber Risk Management is strongly preferred
• Exceptional planning, presentation, and written communication skills
• Experience in implementing customer solutions and client management
• Experience in project management with a proven track record of managing multiple projects to completion
• Ability to maintain a high-valued outcome-based relationship with a diverse customer profile base

Benefits

• Time off, flexible and remote working
• Enhanced parental leave
• Mindfulness groups
• Critical illness cover
• Career and learning development through the platform and our ‘Learn Anything’ fund
• Share in the company’s success with share options, sales incentives and Recognition & Rewards for doing great work and living our values and behaviours
• Informal or formal flexible working options