Customer Support Team Lead (REMOTE)

IMPACT BRANDS is a leading contributor to the health and wellness industry. As a remote Customer Support Team Lead, you will oversee daily operations, provide support and guidance to team members, and analyze customer feedback to improve customer satisfaction and retention.

Requirements

• Proven experience in customer support, team management, or a similar role
• Strong communication and leadership skills
• Proficiency with Zendesk, Shipstation, or similar platforms
• Ability to analyze data and identify trends for process improvement

Benefits

• Remote work
• Home office budget
• Health and wellness budget
• 25+ Working Days of Holidays
• Volunteering
• Personal development opportunities
• Professional growth
• Achievement Bonus
• Company products
• Flatwork culture
• Team spirit