Associate Customer Success Manager
impact.comShanghai, China
Posted March 10, 2026
Full Time
About the Company
impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey.
Job Description
The Associate Customer Success Manager will be an incredible product expert utilizing our software suite to build stronger & more successful marketing campaigns, leveraging good business sense and a solid understanding of the digital ecosystem.
Requirements
- 1-4 years customer service experience, preferably B2B
- Bachelor's Degree (Business, Marketing or related field a plus)
- Consistent track record of providing stellar support to customers
- Solid understanding of the digital marketing ecosystem
- A healthy dose of initiative and the ability to remain flexible
- Detail-oriented and able to effectively prioritize tasks
- Be a critical thinker and an inventive problem-solver
- Professional interpersonal skills
- Enthusiastic teammate
- Phenomenal conflict resolution skills
- Excellent time management skills
Benefits
- Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge.
- Health and Wellness: Your well-being is a priority.
- A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation.
- Investing in Your Growth: We’re committed to your continuous learning.
- Parental Support: We offer a generous parental leave policy.