Customer Success Manager
impact.comShanghai, China
Posted January 22, 2026
Full Time
About the Company
impact.com is the world's leading commerce partnership marketing platform, empowering brands to drive trusted, performance-based growth through authentic relationships.
Job Description
As a Customer Success Manager at impact.com, you will be responsible for building stronger and more successful marketing campaigns using our software suite. You will work with customers to understand their needs and provide guidance on how to use our platform. You will also be responsible for coordinating strategic initiatives, customer communications, and escalation management.
Requirements
- 2-3 years customer service experience, preferably B2B
- Bachelor's Degree (Business, Marketing or related field a plus)
- Solid understanding of the digital marketing ecosystem
- Excellent communication and interpersonal skills
- Ability to prioritize tasks and remain flexible
Benefits
- Flexible Working: Responsible PTO policy
- Health and Wellness: Mental health and wellness benefit
- A Stake in Our Growth: Restricted Stock Units (RSUs)
- Investing in Your Growth: Free Coursera subscription and PXA courses
- Parental Support: Generous parental leave policy
- Technology Financial Support: Technology stipend and monthly internet allowance
