We are seeking a Manager, Technical Services to lead and actively contribute to a high-performing team responsible for supporting clients across the full technical lifecycle, from integration through post-launch optimization and ongoing support.
Requirements
- Bachelor's degree in Computer Science, Engineering, Science, Mathematics, or a related discipline, or equivalent practical experience
- Experience in a technical, customer-facing role within a SaaS, digital marketing, or technology-driven environment, including people leadership responsibilities
- Familiarity with affiliate marketing or the broader digital marketing ecosystem is strongly preferred
- Strong hands-on technical background, with experience supporting and troubleshooting client integrations on SaaS platforms
- Proficiency with web technologies such as HTML, CSS, JavaScript, SQL, REST APIs, FTP, and related systems
- Demonstrated ability to analyze logs, data, and system behavior to diagnose and resolve complex issues
- Experience leading teams in fast-paced, high-volume support or technical services environments
- Clear, confident communication skills in English, with the ability to translate complex technical concepts for both technical and non-technical stakeholders in a calm, professional, and solution-oriented manner
- A proactive, ownership-driven mindset, with the ability to anticipate problems, drive improvements, and lead through ambiguity
- Strong organizational and prioritization skills, with attention to detail and a focus on execution and outcomes
Benefits
- Medical, Dental, and Vision insurance
- Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled
- Flexible spending accounts and 401(k)
- Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge.
- Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage.
- A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
- Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
- Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
- Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses.
