Onboarding Manager

The Onboarding Manager is responsible for managing the end-to-end onboarding experience for new & existing customers. This role ensures clients successfully launch their programs by guiding them through the kickoff, integration, and ramp phases while ensuring efficient delivery aligned with scalable onboarding processes.

Requirements

• Strong project management and organizational skills
• Ability to communicate technical concepts to non-technical audiences
• Client-facing experience in onboarding, implementation, or customer success
• Ability to manage multiple onboarding projects simultaneously
• 2+ years experience in customer-facing roles
• Experience in client onboarding, affiliate/influencer management, or customer success is preferred

Benefits

• Hybrid, Casual work environment
• Unlimited PTO policy
• Training & Development
• Medical Aid and Provident Fund
• Restricted Stock Units
• Internet Allowance
• Fitness club fee reimbursements
• Technology Stipend
• Primary Caregiver Leave
• Mental Health and Wellness Benefit - Including 12 Therapy/Coaching sessions + Dependent coverage