As a Technical Services Engineer III, you will support clients throughout the full lifecycle of impact.com's technology and platform capabilities, from initial integration through post-launch optimization and ongoing support. You will design, implement, and support technical solutions across our SaaS platform, helping ensure reliability, scalability, and long-term success.
Requirements
- Bachelor’s degree in Computer Science, Engineering, Science, Mathematics, or a related discipline, or equivalent practical experience
- Experience in a tech-focused role at a digital marketing or technology-driven company, preferably in a customer-facing capacity
- Strong understanding of the design, implementation, and support of client solutions on SaaS platforms
- Experience with web technologies such as HTML, CSS, JavaScript, SQL, REST APIs, FTP, and related tools
- Ability to analyze logs and data to troubleshoot issues, including writing SQL queries when applicable
- Excellent problem-solving and troubleshooting skills, with the ability to think critically and navigate complex technical challenges
- Clear, confident verbal and written communication skills in English, with the ability to explain technical concepts to both technical and non-technical audiences using a calm, constructive, and customer-centric approach
- A self-starter mindset with curiosity and a desire to continuously learn, improve processes, and step outside of your comfort zone
- Strong organizational skills, attention to detail, and the ability to prioritize effectively in a dynamic environment
Benefits
- Medical, Dental, and Vision insurance
- Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled
- Flexible spending accounts and 401(k)
- Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge
- Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage
- A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval
- Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses
- Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver
- Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses
