Built on service. Powered by people. Impact is a national managed services provider that prioritizes people and delivers great service to clients. The Technical Account Manager (TAM) role is a trusted technical advisor and governance partner for assigned managed services clients, providing proactive technical oversight and identifying risk and lifecycle exposure.
Requirements
- 5+ years of experience in IT service delivery with managed services experience strongly preferred
- Proven ability to perform environment assessments and technical reviews and identify broader technical patterns, risks, and gaps
- Experience progressing beyond support roles into systems engineering, implementation, or project work
- Strong client-facing communication skills with the ability to translate technical concepts into business terms
- Hands-on experience with Microsoft 365 and Azure environments
- Working knowledge of networking fundamentals (firewalls, VPNs, routing, and switching), endpoint management, backup, and disaster recovery
- Familiarity with cybersecurity concepts including identity, access management, and endpoint protection
- Experience using MSP tools such as RMM, PSA, and documentation platforms
- Bachelorâs degree in Information Technology, Computer Science, or equivalent practical experience
Benefits
- 5-year Tiffany & Co. Gift Card
- 10-year Custom Rolex
- 20-year $20,000 Check incentive rewards
- Valuable time off with up to 20 days of PTO
- 7 Paid Sick Days
- 12+ paid holidays
- Paid Parental Leave
- Development and growth opportunities with on-going training & continued education reimbursement
- 401(K) & retirement plans with complimentary financial advisory services
- Comprehensive health, disability, life, dental, and vision plans
