Service Desk Analyst / Software Application

We are seeking a Customer Support Engineer to provide Software Support to our customers, delivering outstanding customer service and meeting customer SLA by providing 2nd Line technical support across our Software and Hardware Product suite.

Requirements

• Experienced based logical approach to troubleshooting problems from triage to complex investigations
• Experience of working in an IT service or product support role
• Familiar with Windows administrative tasks involving registry manipulation, batch file configuration, firewall adjustments, network adapter configuration and use of the command line