Patient Service Representative

Imperial Beach Community Clinic provides quality health care and resources to the underserved community, focusing on improving access to primary health care and addressing current health needs.

Requirements

• Adheres to the IBCC Mission, Vision, and Values, Standards of Conduct and HIPAA principles
• Greets every patient with a verbal greeting, eye contact, and a smile
• Communicates effectively by using welcoming words, proper tone of voice, and body language
• Listens skillfully and displays a willingness and ability to acknowledge patient needs, expectations, and values
• Orients all patients to clinic policies
• Builds positive relationships with other staff, providers, and supportive departments
• Assists in responding to and resolving patient complaints
• Works collaboratively with other departmental personnel to process and complete the patient encounter
• Answers all incoming calls by 3rd ring and responds to calls appropriately

Benefits

• 100% cost covered Health Insurance
• 100% cost covered Dental Insurance
• 25k life insurance with 100% cost covered by Clinic
• 10 Paid Holidays per Year
• Employee Birthday – Paid day off
• 2 Weeks’ Vacation first year
• 2 Weeks’ Sick Time first year
• CPR time and certification paid by Clinic