Patient Service Representative

The Patient Service Representative will receive patients, process paperwork, and perform administrative tasks under the direction of the Patient Services Manager.

Requirements

• Greet patients in a professional and friendly manner
• Provide and explain necessary paperwork to patients
• Utilize computer and software to input information and record visits
• Screen patients prior to examination by provider
• Inform patients of different programs to offset charges
• Perform income verification
• Perform status verification when appropriate
• Review information collected from patients and explain fee schedules and methods of payment
• Collect payment when required
• Assist eligible patients to establish and maintain HWLA enrollment
• Provide telephone and in-person assistance to complete related applications
• Prepare related reports and maintain files, data bases and other program records
• Serve as a liaison/super-user to HWLA
• Monitor changes and modifications to the HWLA program
• Provide training and updates to team members
• Make recommendations to improve enrollment processes
• Facilitate completion of special projects related to HWLA
• Provide coverage for front desk, telephone reception and/or appointment desk
• Keep abreast of all payment options and special programs available to cover the cost of services rendered

Benefits

• Generous Paid Time Off
• 401k Matching
• Health Insurance
• Dental Insurance
• Vision Insurance
• Retirement Plan
• Life Insurance
• Disability Insurance
• Paid Holidays