Senior Customer Advocacy Program Manager
ImprivataWaltham, Massachusetts, United States
Posted March 5, 2026
140000 - 150000 USD
Full Time
About the Company
Imprivata specializes in delivering access management solutions for healthcare and mission-critical industries, ensuring secure and frictionless user access. Their innovative platform offers comprehensive identity management, strong authentication, and cybersecurity features to protect against threats and reduce costs. Imprivata's focus on seamless integration and robust security makes them a key player in the healthcare IT sector.
Job Description
Join Imprivata, a company that delivers unified access and security management programs, and become part of a team that's all in. As a Senior Customer Advocacy Program Manager, you'll lead the vision, strategy, and execution of Imprivata's Customer Reference and Advocacy Program. The role requires a Bachelor's degree and 7+ years of experience in customer advocacy, customer success, or a related field within the B2B software industry.
Requirements
- Bachelor's degree in Marketing, Business, Communications, or a related field; MBA is a plus
- 7+ years of experience in customer advocacy, customer success, or a related field within the B2B software industry
- Solid comprehension of B2B software solutions and customer needs
- Excellent communication and interpersonal skills with the ability to build strong relationships with customers and internal teams
- Proven experience in developing and managing customer advocacy programs
- Strong project management skills with the ability to manage multiple projects simultaneously
- Ability to create compelling customer success stories and advocacy content
- Data-driven mindset with the ability to analyze program performance and make data-informed decisions
- Proficiency in CRM and customer advocacy tools (e.g., Salesforce, Influitive, ReferenceEdge)
Benefits
- Top-notch work environment
- Developmental opportunities
- Competitive total rewards package
- Desire to have fun
