Field IT Support Specialist
InceptionAtlanta, Georgia, United States
Posted April 14, 2026
Full Time
About the Company
Inception is a forward‑thinking AI company that develops and delivers end‑to‑end artificial intelligence solutions, including AI operating systems, machine‑learning platforms, and large‑language models. By building best‑in‑class models as a service, the firm empowers businesses to become smarter, more efficient, and future‑ready. Its focus on pushing the boundaries of AI‑powered human evolution sets it apart, combining cutting‑edge technology with a culture of continuous innovation. Inception’s clients benefit from scalable, industry‑specific AI solutions that accelerate digital transformation while maintaining rigorous quality standards. The company’s collaborative, growth‑oriented environment attracts talent eager to shape the next generation of intelligent systems.
Job Description
The IT Field Technician serves as the hands-on, on-the-ground IT presence across multiple healthcare facilities, ensuring reliable operation of end-user devices, network infrastructure, audiovisual systems, and clinical technology.
Requirements
- Provide Tier 1/Tier 2 troubleshooting for desktops, laptops, thin clients, printers, and peripherals across all assigned sites
- Image, configure, and deploy workstations using standardized builds
- Install, terminate, and test Cat5e/Cat6 structured cabling
- Perform basic switch port configuration
- Assist with network moves, adds, and changes (MACs) during facility expansions or renovations
- Install and support conference room AV systems
- Troubleshoot video conferencing platforms and room booking panels
- Perform routine preventive maintenance on AV equipment
- Track all IT assets from procurement through decommission
- Document all work performed in the ITSM ticketing system with clear, professional notes
Benefits
- Comprehensive Health Coverage
- Family Building Support
- Paid Parental Leave
- Plenty of Paid Time Off
- Retirement Ready
- Lifestyle Spending Account
- Health Savings Account (HSA)
- Rewards for Connections
- Growth Opportunities
- Premium Calm Health Subscription
- Emotional & Work-Life Support
- Extra Peace of Mind
