Solutions Engineer
incident.ioSan Francisco, California, United States
Posted January 21, 2026
Full Time
About the Company
incident.io is an all-inclusive platform for incident management, offering integrated on-call scheduling, incident response, and status pages. It leverages AI and automation to streamline and enhance the collaborative effort between engineering and business teams, reducing downtime and ensuring compliance. With a user-friendly design and quick setup, incident.io empowers over 600 companies, including Netflix and Etsy, to effectively manage and learn from incidents.
Job Description
incident.io is the leading AI incident response platform, built to help teams dramatically reduce incident response time and improve reliability. We bring together on-call, incident response, AI SRE, and status pages in a single platform, giving teams everything they need to respond quickly, reduce downtime, and keep customers in the loop.
Requirements
- Proven track record in a similar role, with experience in a technical pre-sales or solutions engineering role, preferably in B2B SaaS.
- Strong technical aptitude with a natural curiosity to understand how things work and why - including our technology, but also incident management, and our customers and personas.
- Excellent communication and relationship-building skills, with experience explaining complex topics in a clear manner, and presenting technical solutions to both technical and non-technical audiences.
- Demonstrated passion for continuous learning and professional development, with a track record of seeking out new challenges and embracing feedback to improve performance
Benefits
- Market leading private medical insurance
- Generous parental leave
- First Friday of the month off
- Generous annual leave/PTO allowance
- Competitive salary and equity
- Remote working and personal development budget
- Enhanced pension/401k