Lead Solutions Engineer

At Included Health, we’re passionate about transforming healthcare through innovation and empathy. As a Lead Solutions Engineer, you’ll collaborate closely with Client Launch Managers, Product, and Engineering to implement new services, resolve complex issues, and ensure a seamless experience for our customers and members.

Requirements

• Partner with Client Launch Managers to implement Included Health services for large and strategic clients
• Collaborate with internal Engineering teams on customization requests and technical optimizations
• Serve as a technical liaison between clients and internal stakeholders, ensuring clear communication and execution
• Troubleshoot and resolve technical issues, identifying root causes and delivering effective solutions
• Participate in customer calls and technical discussions with clients and their vendors
• Contribute to ongoing process and systems improvements within the Solutions Engineering team
• Share best practices and learnings to support team growth and project success

Benefits

• Remote-first culture
• 401(k) savings plan through Fidelity
• Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
• Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents
• Generous Paid Time Off ("PTO") and Discretionary Time Off ("DTO")
• 12 weeks of 100% Paid Parental leave
• Up to $25,000 Fertility and Family Building Benefit Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment)
• 11 Holidays Paid with one Floating Paid Holiday
• Work-From-Home reimbursement to support team collaboration and effective home office work
• 24 hours of Paid Volunteer Time Off ("VTO") Per Year to Volunteer with Charitable Organizations